Russo & Vella is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.
The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products, services and information you request from us. This information will include your name, address and contact details.
Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us an email we will record your address.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Disclaimer. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:
- To establish and maintain your relationship as a customer of Russo & Vella.
- To provide the products and services you have requested from Russo & Vella.
To administer and manage those products and services.
- To answer your inquiry.
For direct marketing by email, we will send you information and special promotions on products or services you have shown interest in. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from us which you would not like to receive, please contact us and we will remove your name from our marketing contact list/s.
Access to your personal information
In most cases, you can gain access to the personal information that we hold about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
We will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date.
Changes to this Privacy Disclaimer
It may be necessary for us to review and revise our Privacy Disclaimer from time to time. We suggest that you visit our website regularly to keep up to date with any changes.
If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Disclaimer or our information handling practices in general, please contact us.